1. Introduction
At 4Sure Health Care, we are committed to protecting the privacy and confidentiality of our clients’ personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of personal information in compliance with applicable laws and regulations.

2. Definitions

• Personal Information: Information about an identifiable individual, including but not limited to name, contact details, health information, and financial information.
• Personal Health Information (PHI): Information concerning an individual’s health status, health history, health care, and health care providers.

3. Accountability
4Sure Health Care is responsible for the personal information under its control and has designated a Privacy Officer to ensure compliance with this Privacy Policy and applicable privacy laws.

4. Collection of Personal Information
We collect personal information for the following purposes:

• Service Provision: To assess care needs and provide appropriate health care services, including home care, personal support, respite care, palliative care, Alzheimer’s and dementia care.
• Communication: To communicate with clients and their families regarding care plans and services.
• Billing and Administration: To process payments and manage administrative functions.

5. Consent
We obtain informed consent for the collection, use, and disclosure of personal information, except where permitted or required by law. Consent may be expressed or implied, depending on the circumstances and the sensitivity of the information.

6. Use and Disclosure of Personal Information
Personal information is used or disclosed only for the purposes for which it was collected or as otherwise permitted by law. This may include sharing information with:

• Health Care Providers: Involved in the client’s care to ensure continuity and quality of care.
• Third-Party Service Providers: Who assist us in delivering services, subject to confidentiality agreements.
• Regulatory Bodies: As required to comply with legal and regulatory obligations.

7. Safeguards
We implement appropriate physical, administrative, and technical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

8. Access and Correction
Clients have the right to access their personal information and request corrections if they believe the information is inaccurate or incomplete. Requests should be directed to our Privacy Officer.

9. Retention and Disposal
Personal information is retained only as long as necessary for the fulfillment of the identified purposes or as required by law. We follow established procedures for the secure disposal of personal information.

10. Website Development and Compliance
The 4Sure Health Care website was designed and created by MINA Medical Marketing, a marketing agency specializing in medical and health care services. MINA Medical Marketing is held to the same privacy laws and regulations, including the Personal Health Information Protection Act (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA). They have implemented safeguards and protocols to ensure the security and confidentiality of all data collected through this website.

11. Complaints and Inquiries
Questions, concerns, or complaints regarding this Privacy Policy or our handling of personal information should be directed to our Privacy Officer:

Privacy Officer

4Sure Health Care
Stoney Creek, ON
[email protected]

12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be made available on our website.

13. Legal Compliance
Our privacy practices comply with the Personal Health Information Protection Act (PHIPA) of Ontario and the Personal Information Protection and Electronic Documents Act (PIPEDA).